Episode 27: Using NLP to Dramatically Improve Your Skill as a Healer with Robert McDonald

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In this episode, Robert talks with Robert McDonald, one of the first NLP trainers with the infamous NLP Comprehensive Training team about how you can use NLP to dramatically improve your ability to help others and get what you want.

NLP is a powerful tool that can be used to help clients get clear on what they really want – as well as resolve grief, traumas, and un-necessary suffering.

Discover what key NLP processes you need to know to help your clients be successful.

Finally, listen as Robert McDonald teaches a simple 3 step method to help any client create lasting change.

Transcript

Woman: This program is brought to you by PersonalLifeMedia.com.

[musical interlude]

Robert Harrison: Hello, everyone, and welcome to “Coaching by the Life Coach”. This is Robert Harrison, your host. Today, we have with us Robert McDonald with TelosCenter.com, one of the original NLP creators with Richard Bandler and with John Grinder. He's also featured in “NLP: The New Technology of Achievement”. This is kind of like the basic text for NLP and coaching.

[musical interlude]

Robert McDonald: The visual swish resolves that uncomfortable feeling by changing the internal image permanently. So in a very short time, within a matter minutes, someone who has an image in their mind that’s disturbing them, for example, perhaps they found somebody dead, they saw a dead body. That image bothers them a lot and they want to no longer be bothered by that image, they can be coached and use the visual swish to resolve that particular reaction.

There are three golden questions: “What do you want?” The second question is “How will you know when you have what you want?” And the third question is “What stops you from having it now?” Then in the destination method we say, “OK, so what's your destination? Where exactly do you want to go?” If the person says, “Well, let's see. I'm in St. Louis, Missouri and I want to go to Hollywood, California.”

I'm going to ask them, “How will you know when you're in Hollywood?” They have to let me know, if I don’t know specifically how they're going to know, I won't be able to adjust my work with them so that they get exactly what they want. I won't be able to drive them directly to the place that they call Hollywood.

[musical interlude]

Robert Harrison: Hello, everyone, and welcome to “Coaching by the Life Coach”. This is Robert Harrison, your host. Today we have with us, Robert McDonald, with TelosCenter.com. For those of you who don’t know, Robert McDonald is one of the original NLP creators. He worked with Richard Bandler, he worked with John Grinder. He's also in feature in “NLP: The New Technology of Achievement”. This is kind of like one of the basic texts for NLP and coaching put out by Nightingale-Conant and I have it here. He's also featured on their tape set.

Robert, thanks for being here today.

Robert McDonald: It's good to be with you, Robert. Thank you.

Robert Harrison: Excellent. Now, also, I've been a student of Robert McDonald for many years. I've taken his “Healing a Wounded Heart”. I'm a destination method coach and we're hoping that Robert will talk a little bit about that later on in the call. But, Robert, the focus of this call primarily today is to really educate the listeners more about what Neuro Linguistic Programming really is and how they can use that in their transformational practice to improve their business, both on the business side of things and on the helping-people side of things.

Robert McDonald: So this is all for people who are actively involved in coaching right now?

Robert Harrison: Exactly, or they're getting into the field.

Robert McDonald: Yes. Well, Neuro Linguistic Programming (NLP) has been around for a very long time, early 1970’s is when it was created by Richard Bandler and John Grinder. It's a profound methodology for helping people to make changes very rapidly. The reason they're able to do what they're able to do is because it understands the way in which people think.

It's founded on the idea that people are like computers, they're able to think but then in terms of pictures and sounds and feelings and tastes and smells. When they’ve change their thoughts, they change their emotional life. So there's a very rapid change. When a coach wants to help somebody, help a client to really make a change quickly, deeply, and thoroughly, they can turn on NLP and have a variety of tools to help them do exactly that.

Robert Harrison: Excellent, excellent. Can you talk a little bit about how you got started in NLP?

Robert McDonald: Sure. I was very lucky. Aside from my involvement in NLP which is a mental based change methodology, I already had bachelor’s degree in Psychology and a master’s degree in Counseling and Mental Health. So I had a very broad understanding of the way in which people function and behaviors and so on. But what I didn’t have was I didn’t have the tools that will help people to make changes right away.

I had a lot of compassion and understanding. What I've learned when I was at university was the primary tool that are taught in university are listening because they really don’t have very many other tools at all other than listening. They have a lot of insight orientation, lot of theory but not much about tools to help somebody change.

The primary method from university is listening and I know very well how to do that and I'm very glad for that. When I got involved with Neuro Linguistic Programming in the late 1970’s, there was a book that came out called “Frog into Princess” by Steve and it was edited by Steve Andreas. He owns Real People Press and he's a brilliant NLP trainer himself. He had been interviewing Richard Bandler and John Grinder and created this book called “Frog into Princess”.

When I read that book, I was just amazed at the claims. The claims were, for example, that a traumatic memory, a painful memory could be resolved, completely resolved within a few minutes. My training at university [xx] did not support that idea. They didn’t think that was possible at all. I was told that it was impossible. But when I read that it was possible, I got excited about it and decided that instead of just reading the book, I would learn what was taught.

What I found out was that what was claimed was accurate. We could, in fact--with the proper tools--resolves traumatic or painful memories in one session as long as there's sufficient rapport between the coach and the client. Then, it could be done. So I got excited about that and I studied it on my own and learned a great deal about the nature and structure of Neuro Linguistic Programming and how it address the mind or human beings. It's more about the brain from NLP standpoint, NLP thinks more about the brain and the mind.

I got excited about it because I can actually acquire tools that will help with resolving traumatic or painful memories as well as compulsive behaviors as well as internal conflict. A number of these kinds of issues were handled right away. So I was surprised about that and I added it to my skill level. Luckily, I already had a great deal of the other kinds of training, a broad training, so I understood the necessity for creating a deep emotional connection with the client.

Then consequently, I've created a whole new field as a result of knowing that what was needed was more than just a tool. NLP produces fabulous tools which I'm very happy with. I've no complain about NLP Neuro tools because it does exactly what it claims to do. As a result of my learning about it and then using it, using it individually with individual clients back in the last ‘70s, early ‘80s and then groups. So I've been doing group workshops for 37 years since 1970, so I began to do all of these workshops using the tools that I'd learned from “Frog into Princess” and then other books that came out about NLP.

I was amazed that it was actually effective. I'm still amazed today because NLP tools really do what they claim to do given let's say--there's a caveat here--there has to be sufficient rapport between the coach and the client for the tools to work. If there's no rapport, nothing will work, so there has to be rapport. Rapport might be defined as liking the other person although NLP, they don’t use that term but that’s how I use it. Liking the other person, you should be liking each other and enjoying each other, feeling safe with each other. When that happens, we can do the work.

Robert Harrison: Absolutely. In our hypnosis class, [xx] say, “You can make anyone do anything that they don’t want to do.”

Robert McDonald: Right.

Robert Harrison: So, we have all seen that hypnosis is [xx] because I believe it's the same with NLP are. NLP is self-NLP, all we can do is we can guide them through. You use the analogy of the taxi driver which I love and I want to get into that a little bit later. But, Robert, one of the things that I'm really curious about and I want the listeners to know--the thing is about learning NLP and, Robert, I know that you were an expert in teaching people how to take NLPs and use them in real life therapeutic--for lack of better term--type situations, in a coaching situation, in a healing situation.

You were probably better at that than any other NLP trainer that I've ever met. I know that the rigor that you put your students through in terms of really not just memorizing but understanding the presuppositions, demonstrating proficiency in the techniques and really making sure that you're focusing on the techniques that are actually applicable in real life healing situations is phenomenal.

I'm wondering if you can talk a little bit about what you think are some of the core NLP strategies or learnings are that will take a person’s transformational business in terms of their healing work to the next level. [xx] certain things I use and there's a lot of things I don’t use on a regular basis.

Robert McDonald: Yes, well, in terms of actual healing--helping somebody to resolve suffering which is my particular interest--the basic tools of NLP, some basic easily learnable tools--like the visual swish and the auditory swish--are absolutely necessary. And they will work beautifully as long as there's enough rapport and as long as the coach really has an understanding. So yes, there are some basic tools.

For example, the visual swish is a wonderful tool for resolving a variety of issues, all issues that have to do with see, feel problems. So that when a person has an internal image, they see something in their mind’s eye that causes them to feel uncomfortable in some way, the visual swish resolves that uncomfortable feeling by changing the internal image permanently. So in a very short time, within a matter of minutes, someone who has an image on their mind that disturbing them, for example, perhaps they found somebody dead, they saw a dead body. That image bothers them a lot and they want to no longer be bothered by that image, they can use the visual swish to resolve that particular reaction.

But it doesn’t have to be something so dramatic as seeing a dead body. I work with that a lot but it also can be something more, a little bit less dramatic, for example, a father. I was recently working with a father who, when he saw his daughter rolls her eyes, it made him impossible for him to maintain his cool and talk to her gently and lovingly the way he wanted to. The rolling of the eyes was something that immediately triggered him. So we used the visual swish and that rolling of the eyes doesn’t bother him at all anymore. It very rapidly removes the possibility of a problem by changing the reaction that the client has toward an internal image.

This, of course, brings us to what is it that’s going on? How is it that people have emotions at all? Although it's not explained very clearly in NLP, I've come to the conclusion that not only are people like mapmakers, we make maps out of pictures of sounds, feelings, tastes and smell. But if you change the map, you'll change your emotional life. It's the way that we represent reality. Our internal pictures and sounds feel, taste, and smell create our emotions. If we change that, if we change what we see in our mind’s eye, change what we hear in our mind’s ear, we will change our emotional life as long as those are linked together and those are linked together most of the time.

Of course, there can be a higher levels of change that may be needed, for example, the level of beliefs. But, generally speaking, people’s thoughts made a picture of sounds, feeling, taste, and smell create their emotional life, change those and change their emotional life. And the visual swish is a brilliant tool that really gets immediately to the problem, immediately solves it, and the client walks away very happy. So that would be one tool.

I happen to use the visual swish a lot. I use it with myself, if I need an image to dealt with, I do that with myself. I also use it with clients, in groups. I use it with any person who really wants to make a change about some image that they're seeing that’s disturbing them. Of course, the problem is that the client needs to be able to reveal that and that’s part of the educational structure. What's needed is to educate clients. Clients don’t come in to the office saying, “I know exactly what it is that’s disturbing me.”

Robert Harrison: That’s true. “You know, I have a shocking image in my mind.” [laughs]

Robert McDonald: Yes, they just don’t do that. So what's necessary is to find out, using the three basic questions, the three fundamental questions. This is also powerful for coaches who want to know something about how to be effective. If they learn nothing about our conversation today, Robert, if they only learn this, they're way ahead of everybody else and this is what they need to learn.

There are three, what I call “golden questions” and that is, “What do you want?” It can be dressed up in any other language, but it turns out to be “What do you want?” Speaking to the client, “What do you want?” The second question is, “How will you know when you have what you want?” The third question is, “What stops you from having it now?” When a coach has those three questions under their belt, when they really have that known by heart and they're really interested in giving the answers to those questions, that coach is vastly more powerful than pretty much anybody else.

Even if they don’t know the visual swish, even if they don’t know a whole bunch of NLP tools or My Destination method tools, Telos tools, even if they don’t know those kinds of things that we know, they still will be way ahead in helping somebody. Those fundamental questions will guide the mind of the client towards the outcome that is, one, “What do you want? How will you know when you have it? What stops you from having it?”

Those are questions that appear to be secret for some reason--you might see this yourself, Robert--for some reason--although I say this in every seminar that I'm in, in every seminar that I conduct and talk about it all the time and write about it--those three questions, for some reason, still remain secret because people don’t notice them. It's not that they're hidden, but people who hear them, kind of go, “Yes, OK.” and then forget about them. The best thing to do is memorize them and ask them and what will happen is it’ll improve your coaching abilities dramatically just from that.

If we have a combination of those tools--those questions, those three golden questions--and the visual swish for example--the vast majority of people that come in to our office visit, where the coach will be able to address with just those two tools, the visual swish and the three golden questions. They will be able to help a lot of people, maybe the majority of people who walk into the office, just those tools, nothing else. That’s astounding, to say that.

Of course, behind that, when people really want to know how to use the tools, they need training. Somebody who hears those questions and goes on to ask them wouldn’t know what to do with the answers unless he or she has training. So it's necessary to be trained as to what to do with these tools. But those are the two basic tools that I would suggest any coach have available immediately.

Robert Harrison: Excellent. Robert, I want to get back into that, dig a little bit deeper when we come back from our break. But right now, everyone, we're going to take a quick break for our sponsors. This is Robert Harrison with “Coaching by the Life Coach”. We're here today with Robert McDonald and we'll be right back.

[radio break]

Robert Harrison: Hi, everyone, this is Robert Harrison with “Coaching by the Life Coach”. We are back. We're talking today with Robert McDonald, and just before the break, we're talking about the two core fundamental tools that if any coach has will dramatically improve their practice and that is the NLP visual swish and these three fundamental questions: What do you want? How will you know when you have it? What stops you from having it now?

I want to say just a couple of things on that real quick. If anyone’s ever taken a Robert McDonald workshop or seminar, Robert, the rigor of his training is unbelievable. To give you perfect example, what we commonly see in the coaching session with other coaches in a mentoring type position, is that a lot of coaches, number one--and, Robert, I'm sure you see this all the time--they will gloss over the “How will you know when you have it?”

In other words, people go, “Well, I'll just know” or “I'll feel better.” There's no specificity in that, whatsoever, and as Mahan Khalsa says in his book on negotiation called “Let's Get Real or Let's Not Play”, if you listen to his [xx], “No guessing”. So that’s the other piece I'd like to throw in for coaches there because when you get that level of specificity, the more specific we get, the easier our job as a coach becomes. Would you agree with that, Robert?

Robert McDonald: Absolutely, I fully agree. The evidence-based question, this is evidence, “How will you know when you have what you want? What evidence will you have that says that you have exactly what you want?” needs to be harped on. The reason for that is because the coach can take the client where the client wants to go if it isn’t known with specificity. So the way that I think about it--like because I now have a Doctor of Divinity, I went past all the things that I did in the past--the way I think about it now, is I think about my work as I'm like a taxi driver. That’s the metaphor that I use all the time and I take people where they want to go.

So it's beyond the normal Neuro Lingustic Programming structures. I do this at the level of physical issues, emotional, sexual, mental, and spiritual issues. So [xx] people get what it is what they want and I need to act like a taxi driver which means I ask them precisely the destination that they want. I do the destination method, that’s what I do. So I've said before, I really admire and support Neuro Linguistic Programming, it's a wonderful field. I just happen to have taken a step further and created the destination method.

The destination method, we say, “OK, so what's your destination? Where exactly do you want to go?” If the person says, “Well, let's see. I'm in St. Louis, Missouri and I want to go to Hollywood, California.” I'm going to ask them, “How will you know when you're in Hollywood?” They have to let me know. If I don’t know specifically how they're going to know, I won't be able to adjust my work with them so that they get exactly what they want. I won't be able to drive them directly to the place that they call “Hollywood”.

If they say, “Well, I'll know I'm in Hollywood when I'm at the corner of Sunset and Vine, I can take them right to the corner and say, “This is what you said you wanted, take a look and tell me if it's so.” They’d look and see the signs “Hollywood” and “Vine”, and they’d say, “Yes, I'm now in Hollywood.” What I regard as Hollywood is there, I see it. As a consequence of that evidence, I'm able to be very, very precise. So I think about it myself as a taxi driver.

This is a metaphor that’s not an NLP metaphor. This is the taxi driver metaphor is a destination method metaphor and we've been using it now for many years as I teach my work around the world. People can see that at my website in case they want to go there, it's at www.TelosCenter.com. They can check out all the things that we do which includes Neuro Linguistic Programming when we work at the mental level, it includes that. We are in favor of Neuro Linguistic Programming because, in my opinion, NLP has the finest types of tools ever created and I'm just thrilled that I know about NLP tools.

Beyond the NLP methods, there's also spiritual levels which we work with from a different perspective all together. It goes past the mind, it's the creative order. We do the called “the activation of the creative order”, we deal with the creative order. So it's a bit farther or more inclusive than NLP, but we are absolutely committed to the tools of NLP. We're happy about them and we support and encourage them. We want new coaches, coaches who are trying to work some kind of a profession to learn NLP tools. This is really a wise thing to do along with a lot of other tools.

For example typically in NLP, the trainings that are given, a person can become a practitioner of NLP. But those practitioner trainings and master practitioner trainings do not, in any way, add listening skills. Listening skills are crucial. For somebody who wants to be a fine coach--business coach, personal coach, or whatever--they need more than NLP. They need NLP but they also need to know how to listen at a professional level. So what I'm suggesting is that people understand what the limitations are for NLP because NLP is limited just like anything else. It does certain things brilliantly but it does not teach listening skills.

We do, at the Telos Healing Center. We add a five-day training on the power of dynamic listening and metaphors, metaphors for children and adults and so on. As a consequence of that, our work has taken off. Everybody who comes to our work can become a certified destination coach is just brilliant in helping people resolve their suffering. In fact, that’s our vision. Our vision and mission is clear. The mission that we have is to heal and be healed. Our vision is to see a world populated with effective and compassionate healers and that’s what we do.

Consequently, because we want that, we involve physical change with how we work with people at the physical level, at the mental, with NLP--which we are very proud of and happy about--and at the spiritual level with the creative order--which is beyond the physical, the sexual, the emotional,  the mental, and the NLP levels--is completely separate and different. But we cover all the bases, we do that through the TelosCenter.com in case people are interested in examining that.

Robert Harrison: That’s right. Robert, I really think that how you recommend the destination method training or some people call “the healing with a heart training” particularly for therapists and for healers because my experience has been definitely geared towards that. I want to mention something about is--this is something that I really got from working with you. This is why this is important not just for the client’s experience but the coach has to experience it first.

When you process like the visual swish process--I remember when I first took NLP training with NLP California which was founded by Tom Dotz into NLP Comprehensive--you taught that when we first do the visual swish, here's what really hit me. When you have that experience of when you think of something, a client comes in [xx] and think like the two seemed inseparable.

Then what happen is you want them to do something with the visual swish, they think about that same person, that same experience, that same memory, and now they have a totally different physical reaction to it. That does something at a very deep level, that creates the belief, instantly installs the belief that just because you feel a certain way about it, it does not mean it's true and that you can change the way you feel about something instantly.

Robert McDonald: Yes, definitely. We can change [xx].

Robert Harrison: That’s mind blowing, that’s a mind blowing learning and I love to see when my clients get that or I then happen to think about the experience and try to get back and it's [xx] inaccessible.

Robert McDonald: Exactly, exactly. So what we've done is we've changed the way the person thinks and consequently change their emotional life and that’s done very quickly. So I'm very happy about these kinds of tools. The visual swish is dramatic and it can work with things that people might want to know what kinds of issues it addresses, but visual swish can address--as I said before--any see, feel issue. If it's simply a person sees an image in their mind’s eye and they get emotion that they don’t want, visual swish will work with it if it's simply at that level.

It can work with, for example, unwarranted jealousy, jealousy that’s not supported by any external reality. The person just feels when they see something in their mind’s eye but they know perfectly well that there's no fundamental reason for them to feel jealous. It's that they're thinking about it a certain way. It resolves unnecessary jealousy, it resolves suffering that has to do with shocking images. It can also deal with certain compulsions like pulling of one’s hair, nail biting, things like that.

The visual swish deals with anxiety, performance anxiety, with certain kinds of anxieties about flying--not phobias of flying--but anxieties of flying, flying an airplane and things like that. The visual swish is such a powerful, broad based tool that it has a huge range that it can address because so many of our issues--of human beings issues--are based on what they see in their mind’s eye. Not all things are, of course, there's a lot more than that, but so many.

What we do is we find out what's in the mind’s eye. We do the vision swish and the person is transformed and they have immediately--as you just said--notice in themselves, “Oh, I feel better!” Shockingly, when you say to them, “Well, try to make yourself feel real bad”, they can't because it has permanently resolved the issue. So I'm very excited about the many, many tools. There are literally thousands of tools but the visual swish is one of them and we can acquire that information easily like I'm teaching courses on that coming up pretty soon.

Robert Harrison: [xx] but we don’t have time for that right now. What I'd like to do with the little bit of time that we have left, and then at the end of the [xx], I'm going to give everyone your information so that they can contact you directly, find out programs you're offering. But I think we'll shift gears a little bit and spend the last few minutes here and ask you, tell our listeners a little bit about how a person can use NLP to handle the business side of improving their practice.

Robert McDonald: Do you mean like working with [xx] issues around business?

Robert Harrison: In terms of actually--let's say, for example, public speaking, getting up in front of a crowd, developing sales and negotiations and really improving their business and for most of our listeners, their number one problem is getting people on the door.

Robert McDonald: Certainly, one of the major problems that people have when starting their own business is making cold calls and that is stepping out into the public and addressing people who know nothing about what it is you do. You inform them about what it is that you do so that you can get people to, at least, pay attention long enough to realize that what you're doing is wonderful. Cold calls are commonly difficult for many people whether it's on the telephone or it's in person or just people getting around networking in a party. So that’s also similar to what you mentioned before, public speaking.

So when a person has a difficulty and anxiety and worry about, “Well, I don’t feel so comfortable talking to people”, the visual swish is a wonderful tool to take care of exactly that. I've worked with many, many people who’ve had a difficult time standing in front of an audience, for example. I've said to them, “OK, so you want to be able to stand in front an audience, what happened the last time?” They tell me that what they’ve seen in their mind’s eye frightens them.

So when they stand up there to give a talk, they keep seeing the same criticism from the audience. They see certain looks on the faces of the people or maybe the people’s faces look extra large or maybe they look like their eyes are really big and bright colors. We just do a visual swish and the person is able to walk out there and talk in public, they very rapidly resolve their anxiety about standing in front of people.

If the issue, if the anxiety is simply connected to what they see in their mind’s eye, we're be able to change that in one session. So we can do that with public speaking, so it resolves their anxiety about that; we can also do work with people who literally have to make phone calls where they get on a phone and they're going to sell something. They feel anxious, they feel a lot of worry. Well, it could very well be that what they're seeing in their mind’s eye of what's happening at the other end of the phone is causing that. If there is an image that causes that, visual swish would take care of it in one session.

If it's not, if it's something that they're hearing in their mind’s ears, something that they're saying to themselves, then the auditory swish will work for that. The auditory swish is just fabulous, it's hardly ever taught now in NLP. Of course, I teach it all the time in the destination method but in NLP--I've gone around the world, I've taught everywhere, and I've taught around the world--and the auditory swish is not as priced, I think, in NLP as the visual swish. It's just too bad because it's brilliant and so many people have an internal voice that’s critical and harping and they’ve all [xx] in there.

Robert Harrison: I'm laughing when you say so many people because I've yet to meet a client who doesn’t have that.

Robert McDonald: Exactly.

Robert Harrison: [laughs] I've to meet anyone who doesn’t have an internal voice. I think, again, installing the belief that you can shift that rapidly, effectively is unbelievable. Of course, one other thing is the destination method and one of these questions that you asked me. I'm already in the training and we were talking about grief. You go, “Robert, is it possible to resolve grief in one session?” I said, “Absolutely. I just [xx] we can do it and we've done it several time.

You said, “But here's the other question”--this is a question that, I think, your training answer that is very different. It's outside the scope of NLP but I just want to mention particularly for the therapists out there, is “When do you do it?” I'm not going to answer that question right now. I'm going to let the listeners to wonder on that, maybe they can call you if they're curious. But that was the real question is “When do you do it?” A person comes in to your office, they're suffering from the grief of the loss of a loved one--and I've been in a situation in the past--the question is “When do you resolve it?” I want to leave that as a little bit of a cliffhanger for our listeners.

Now, one thing I want to finish up here before we wrap up is, Robert, a long time ago, I was going in and [xx] workshops, workshops that I was doing, an NLP workshop for corporations was how to resolve allergies in one hour. I remember calling you up and say, “Robert, I just can't figure out [xx], they're not signing up like I want them to.” You asked me and you said, “Robert, are you sure what you can do?” I go, “What do you mean?” You go, “Well, are you actually resolved and that you can resolve the allergy in less than an hour in an hour talk. Are you actually resolving the allergy up there in front of people?”

I was embarrassed to say that I was a part of that because I was nervous about whether or not I could do it. Well, I want you to know your instructions to me, “Well, Robert, get out and do it. If you have a problem, do give me a call but get out there and start doing you've been trained how to do it. You know how to do it, go do it.” As soon as I started showing them what I can do--not telling them but showing them--demonstrating my ability which I know you do it and solve it now. You're [xx] one day works for you actually will do quite work in front of an entire group of people. That is very powerful.

I know I've probably said this on other show, but Henry David Thoreau has one of my favorite quotes which “I cannot hear what you say because who you are speak so loudly.” I believe in business when we show people what we can do. It is oftentimes more powerful than telling them about our services.

Robert McDonald: That is exactly right, exactly right. Telling them about the services is just one more pitch that the people are hearing, and say, “Oh, yes, yes, I've heard that before.” What really matters is demonstration. On this phone call--what we're doing now in this interview--it is impossible for me to demonstrate. I mean, if somebody called in and they want me to demonstrate, I'd do that, but it's not possible. But what really matters is that a person stops talking and actually changes somebody.

For example, as you mentioned, the allergy process, one of the most wonderful things to do is to resolve somebody’s allergy because it's a physical issue. If you can call the physical disease and then it's solved, and it's solved in one session, this is astounding to most people’s mind and say, “Well, I might be able to believe a lot of other things but not that.” Well, when you were standing up there and then doing it, [xx] demonstrate it, then people have to be confronted with the reality that the allergy was there and now it's gone.

Robert Harrison: Then what we would do is we would have them go test it and we would send a testimonial from one of their co-workers to all the people in the workshop. When we did that, we got tremendous results. So, Robert, tell everyone real quickly, how can they get a hold of you, it's like demonstrating it, seeing someone or seeing the movie about riding a bike and getting on the bike, how can they get a hold of you and come get the experience, maybe tell them about to solve it now.

Robert McDonald: Sure. They can do it actually for free. I have a free three-hour introduction to my work called--this seminar is a free one--it's called “Solve It Now”. The reason I called it “Solve it Now” is because people come there and I don’t just give a brief lecture, I give several demonstrations. People come in to this three-hour workshop, I talk a little bit about what it is I do with the destination method, the Telos Healing Center, and then I demonstrate with anybody in the audience who really wants to change something.

I mean, anything, it could be shock, trauma, grief, internal conflict, it could be any issue at all - addictions, compulsions, whatever it might be. I work with people right there in front of everybody and demonstrate what's possible because we make changes. They can call me at (714) 577-5717 or they can email me directly--I always get my emails--at [email protected]. Telos means the goal of the goal, the goal of the ultimate goal. So [email protected] or call me up.

Robert Harrison: Robert, I want to thank you for being on the show today. I have to tell everyone, I flew my sister out from the East Coast to California to specifically work with Robert McDonald because he is that good, folks, at NLP and at the healing work that he does. I cannot recommend him enough.

For transcripts of this show and for all shows, go to PersonalLifeMedia.com. Remember, people, we want to hear your feedback on these shows about what you think about the shows currently, what you'd like to see on future shows. So do that through the blog on PersonalLifeMedia.com under “Coaching by the Life Coach”. Also if you wish to be on the show and get life coaching for your business and transformational practice with me, Robert Harrison, let us know and we'll make that possible. Until next time, remember, whenever you think about doing what you need to do for your business, just hear this in your head…

Voice: “That was easy.”

Robert Harrison: All right. Robert, thanks a lot for being here.

Robert McDonald: Thanks a lot, Robert. Talk to you later.

Robert Harrison: Take care. Bye bye.

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Woman: Find more great shows like this on PersonalLifeMedia.com.

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